Service Desk Internship

Summary

Calling all tech-savvy and service-oriented students! Steel Dynamics offers a Service Desk Internship where you’ll gain hands-on experience in a fast-paced IT environment. You’ll play a key role in supporting employees across the company by assisting with technical inquiries, troubleshooting issues, and ensuring the smooth operation of critical technology systems.

Qualifications

• Currently enrolled in a bachelor’s degree program in computer science, information technology, or a related field (an associate’s degree may be considered for some programs)
• Strong understanding of computer hardware and software
• Excellent problem-solving and analytical skills
• Effective communication and interpersonal skills
• Ability to work independently and as part of a team
• Customer service-oriented with a focus on providing excellent user support

Responsibilities

• Provide technical support to internal users via phone, email, and ticketing systems
• Troubleshoot and diagnose a variety of technical issues
• Document and escalate complex issues to senior IT staff
• Assist with maintaining and updating knowledge base articles
• Participate in ongoing training to develop technical expertise
• Follow established IT policies and procedures

Benefits

• Gain valuable experience in the IT service desk environment
• Develop strong technical troubleshooting and problem-solving skills
• Learn about IT infrastructure and user support best practices
• Network with IT professionals at Steel Dynamics
• Competitive internship stipend.

Location

US-IN-Fort Wayne.

Deadline: Unspecified.

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