Summary
Calling all tech-savvy and service-oriented students! Steel Dynamics offers a Service Desk Internship where you’ll gain hands-on experience in a fast-paced IT environment. You’ll play a key role in supporting employees across the company by assisting with technical inquiries, troubleshooting issues, and ensuring the smooth operation of critical technology systems.
Qualifications
- Currently enrolled in a bachelor’s degree program in computer science, information technology, or a related field (an associate’s degree may be considered for some programs)
- Strong understanding of computer hardware and software
- Excellent problem-solving and analytical skills
- Effective communication and interpersonal skills
- Ability to work independently and as part of a team
- Customer service-oriented with a focus on providing excellent user support
Responsibilities
- Provide technical support to internal users via phone, email, and ticketing systems
- Troubleshoot and diagnose a variety of technical issues
- Document and escalate complex issues to senior IT staff
- Assist with maintaining and updating knowledge base articles
- Participate in ongoing training to develop technical expertise
- Follow established IT policies and procedures
Benefits
- Gain valuable experience in the IT service desk environment
- Develop strong technical troubleshooting and problem-solving skills
- Learn about IT infrastructure and user support best practices
- Network with IT professionals at Steel Dynamics
- Competitive internship stipend.
Location
US-IN-Fort Wayne.
Deadline: Unspecified.