IT Help Desk Internship
(Internship-Summer 2024) | Waupaca Foundry, Inc.
Description:
Are you looking for an exciting internship opportunity with a leading company in the iron casting industry? Look no further than Waupaca Foundry, Inc. As the premier supplier of iron castings in North America, Waupaca Foundry is renowned for its commitment to innovation and exceptional product quality. With a workforce of approximately 4,400 employees, we take immense pride in our history of excellence and our dedication to continuous improvement.
As an intern at Waupaca Foundry, you will have the chance to be part of a forward-thinking organization that prioritizes sustainability and strives to deliver a reliable experience to millions of individuals who rely on our castings every day. We are actively seeking individuals who are passionate about their work and thrive in a culture of ongoing innovation.
Joining our internship program means becoming a valuable member of a team that values excellence and offers rewarding career opportunities. At Waupaca Foundry, we take pride in being the employer of choice for driven and skilled individuals who are eager to make a significant impact in the industry by producing top-quality castings.
Qualification:
- Currently pursuing a Bachelor’s or associate degree in information technology or a related field.
- Enrolled in post-high school education for the Fall 2024 semester.
- Completion of at least one year in a related field is preferred.
- Considered a full-time student with a course load of 12 credits or more.
- Must be 18 years of age or older.
- Excellent interpersonal and customer service skills.
- Ability to effectively manage time, handle multiple tasks, and quickly adapt to changes in a fast-paced environment.
- Possess a friendly presence, helpful attitude, and ability to work well with others.
- Strong oral and written communication skills.
- Capable of providing technical support over the phone, with good phone skills and a professional demeanor.
- Previous customer service experience is highly desired.
- Good problem-solving skills, including the ability to visualize and think abstractly to solve problems or address situations.
Responsibilities:
- Assisting the staff with the installation, configuration, and ongoing support of desktop computers, peripheral equipment, and software.
- Recording system problems and status information using Microsoft’s SCSM (Service Management Process).
- Utilizing Microsoft Service Manager to document, prioritize, and track requests.
- Troubleshooting and resolving issues related to PCs, laptops, networks, local servers, printers, remote access, and file shares.
- Responding to requests for technical assistance in person, over the phone, or through electronic channels.
- Logging all interactions with the help desk and maintaining a record of them.
- Identifying and escalating situations that require urgent attention, redirecting problems to the appropriate technical resources.
- Tracking and routing problems and requests, and documenting resolutions.
- Familiarizing yourself with each department and their respective applications.
- Gaining knowledge of the fundamental operations of commonly used software, hardware, and other equipment.
- Ensuring compliance with 6S standards.
Location:
The internship will be conducted in Waupaca, Wisconsin, United States.
