Customer Operations Internship

Summary

Launch your career in customer success with ISACA, a global association of information security professionals! This internship provides an exciting opportunity to gain hands-on experience in a fast-paced environment. You’ll work alongside a dedicated Customer Success Operations team, supporting member satisfaction and driving the success of ISACA’s products and services.

Qualifications

• Currently enrolled in an undergraduate or graduate program (ideally pursuing a degree in Business Administration,Marketing, Customer Operations, Communications, or a related field).
• Strong understanding of customer service principles and a passion for exceeding expectations.
• Excellent communication, interpersonal, and organizational skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• A keen interest in the information security field (a plus).
• Ability to work independently, manage multiple tasks, and meet deadlines.
• A positive attitude, a willingness to learn, and a team-oriented mindset.

Responsibilities

• Assist with onboarding new members and ensuring a smooth customer experience.
• Provide ongoing support to members through various channels (phone, email, chat).
• Assist with processing member inquiries and troubleshoot technical issues.
• Contribute to data analysis and reporting to measure customer success metrics.
• Support with the development and implementation of customer success initiatives.
• Gain exposure to different areas of customer success, such as account management and retention strategies (as available).
• Participate in other duties as assigned by the Customer Success Operations Manager.

Benefits

• Gain valuable experience in the dynamic field of customer success within a leading information security organization.
• Develop transferable skills in communication, problem-solving, and data analysis.
• Learn about ISACA’s mission and its commitment to advancing information security worldwide.
• Network with industry professionals and gain insights into potential career paths.
• Receive a competitive stipend to cover internship-related expenses.
• Be part of a team dedicated to providing exceptional customer service and building strong member relationships.

Location

The internship will be located at ISACA’s headquarters in Schaumburg, Illinois, USA.

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