AmericaBy CountryCareersOpportunitiesTraining Opportunities
Customer Operations Internship
Customer Success Operations Internship - ISACA
Summary
Launch your career in customer success with ISACA, a global association of information security professionals! This internship provides an exciting opportunity to gain hands-on experience in a fast-paced environment. You’ll work alongside a dedicated Customer Success Operations team, supporting member satisfaction and driving the success of ISACA’s products and services.
Qualifications
- Currently enrolled in an undergraduate or graduate program (ideally pursuing a degree in Business Administration,Marketing, Customer Operations, Communications, or a related field).
- Strong understanding of customer service principles and a passion for exceeding expectations.
- Excellent communication, interpersonal, and organizational skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- A keen interest in the information security field (a plus).
- Ability to work independently, manage multiple tasks, and meet deadlines.
- A positive attitude, a willingness to learn, and a team-oriented mindset.
Responsibilities
- Assist with onboarding new members and ensuring a smooth customer experience.
- Provide ongoing support to members through various channels (phone, email, chat).
- Assist with processing member inquiries and troubleshoot technical issues.
- Contribute to data analysis and reporting to measure customer success metrics.
- Support with the development and implementation of customer success initiatives.
- Gain exposure to different areas of customer success, such as account management and retention strategies (as available).
- Participate in other duties as assigned by the Customer Success Operations Manager.
Benefits
- Gain valuable experience in the dynamic field of customer success within a leading information security organization.
- Develop transferable skills in communication, problem-solving, and data analysis.
- Learn about ISACA’s mission and its commitment to advancing information security worldwide.
- Network with industry professionals and gain insights into potential career paths.
- Receive a competitive stipend to cover internship-related expenses.
- Be part of a team dedicated to providing exceptional customer service and building strong member relationships.
Location
The internship will be located at ISACA’s headquarters in Schaumburg, Illinois, USA.
