Summary:
This assignment is for a Senior ICT Associate in Jordan, starting on 14/04/2024, with a duration of 12 months (possible extension). The goal is to support Sustainable Development Goal 9 (Industry, innovation and infrastructure). The volunteer will provide end-user ICT support, resolve hardware/software issues, assist with ICT projects, maintain records, support ECM and Power platform, and perform related tasks for UNICEF in Amman. The assignment offers an opportunity to contribute to ICT enhancement and make a positive impact in Jordan.
Sponsor:
The sponsor is the United Nations Volunteers with the host entity being UNICEF
Location:
Amman, Jordan
Requirements:
- Bachelor degree or equivalent in ICT
- 3 years of experience in Information and Communication Technology; experience at the national and/or international level. Working in the UN or other international development organization is an asset.
- Systematic methods of troubleshooting and problem solving.
- Demonstrated experience in:
- Providing ICT Help Desk support to end-users on IT products, services, and applications.
- Video conferencing support (Zoom, MS Teams) with flexibility to provide technical support for outside meetings/events.
- Windows systems (Win10/11) and Office 365 Apps.
- Overall knowledge in computer networks.
- Task oriented approaches with clear ideas and creative solutions.
- Excellent oral and written skills; excellent drafting, formulation, reporting skills.
- Excellent interpersonal skills; culturally and socially sensitive; ability to work inclusively and collaboratively with a range of partners, including grassroots community members, religious and youth organizations, and authorities at different levels; familiarity with tools and approaches of communications for development.
- Ability to work and adapt professionally and effectively in a challenging environment; ability to work effectively in a multicultural team of international and national personnel;
- Self-motivated, ability to work with minimum supervision; ability to work with tight deadlines.
- Sound security awareness;
- Have affinity with or interest in working for children, volunteerism as a mechanism for durable development, and the UN System.
- Fluent in Arabic language and working knowledge of English.