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Solution Center IT Internship
College Intern - Solution Center IT Help Desk at SRP
Launch your IT career at SRP! This internship places you at the forefront of SRP’s technology support system, providing you with valuable experience in the dynamic world of IT Help Desk operations. You’ll be the friendly voice and tech whiz assisting SRP employees with their everyday technology needs.
Qualifications:
- Currently enrolled in a bachelor’s degree program in Computer Science, Information Technology, or a related field.
- Strong problem-solving and analytical skills
- Excellent customer service orientation with a patient and helpful demeanor
- Proficiency in using computers and navigating various software programs
- Effective communication and interpersonal skills
Responsibilities:
- Provide technical support to SRP employees via phone, chat, or email
- Troubleshoot and diagnose a range of IT issues like software problems, hardware malfunctions, and network connectivity
- Document issues clearly and concisely
- Escalate complex problems to senior IT professionals when needed
- Maintain a positive and professional demeanor while resolving user inquiries
Benefits:
- Gain hands-on experience in a fast-paced IT Help Desk environment
- Develop valuable technical troubleshooting and customer service skills
- Network with IT professionals and gain industry insights
- Become familiar with SRP’s internal technology infrastructure
Location:
Tempe, AZ, USA
Deadline:
Unspecified.
