Summary:
Do you have a passion for helping others and a knack for troubleshooting? The MSU Federal Credit Union (MSUFCU) seeks a Service Desk Intern for the Summer 2024 program. This is a fantastic opportunity to gain valuable experience in the financial services industry, develop your problem-solving skills, and contribute to a member-centric organization.
Qualifications:
- High school diploma required.
- Actively pursuing an Associate’s or Bachelor’s degree in a related field (preferred).
- Demonstrates empathy and a commitment to providing superior member service.
- Ability to assess member needs and offer alternatives.
- Displays high integrity and a willingness to learn.
- Strong communication and interpersonal skills, both written and verbal.
- Proficiency in basic computer skills.
Responsibilities:
- Assist members with a variety of inquiries and troubleshoot technical issues related to online banking, mobile banking, and other credit union services.
- Provide accurate and timely information to members in a professional and courteous manner.
- Escalate complex issues to the appropriate team members.
- Contribute to a positive and efficient work environment.
- Participate in training and development opportunities to enhance your skills.
Benefits:
- Gain valuable hands-on experience in a fast-paced and dynamic environment.
- Develop and enhance your problem-solving, communication, and customer service skills.
- Network with industry professionals and gain insights into the credit union industry.
- Contribute to the success of a member-owned financial institution committed to its community.
- Receive a competitive stipend and a chance to explore a career in the financial services industry.
Location:
The internship will be located at the MSU Federal Credit Union headquarters in East Lansing, Michigan.