OneOncology offers a rewarding Service Desk Internship opportunity for students passionate about technology and supporting a healthcare environment. In this role, you’ll gain valuable experience in the IT service desk field, providing technical support to OneOncology’s staff and contributing to a seamless user experience.
Qualifications
- Currently enrolled in a bachelor’s degree program in Information Technology, Computer Science, or a related field (minimum of 1 year completed)
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills to effectively troubleshoot user issues
- A customer service focus with a commitment to providing helpful and courteous support
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
Responsibilities
- Provide first-line technical support to OneOncology staff via phone, email, and potentially in-person
- Troubleshoot common user issues related to hardware, software, and network connectivity
- Document technical problems and resolutions to ensure knowledge sharing and efficient support
- Escalate complex issues to senior IT staff as needed
- Assist with maintaining the service desk knowledge base and user documentation
Benefits
- Gain valuable experience in the IT service desk industry, supporting a leading oncology practice
- Develop your technical troubleshooting and customer service skills in a healthcare setting
- Learn about OneOncology’s mission and contribute to their technology infrastructure
- Work alongside IT professionals and gain potential mentorship opportunities
Location
Nashville, TN.
Deadline: Unspecified.
Internships offer a bunch of advantages for students looking to jumpstart their careers. Here are some of the key benefits:
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Gain Real-World Experience: Internships provide hands-on experience in your field of interest. This is crucial for applying classroom knowledge to real-world situations and developing practical skills employers seek.
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Explore Career Paths: Internships allow you to test the waters in a particular career path. You can see if you enjoy the daily tasks and work environment before fully committing to a specific field.
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Develop Valuable Skills: Internships provide opportunities to learn new skills or refine existing ones. This can include technical skills related to your field, but also soft skills like communication, teamwork, and problem-solving.
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Build Your Network: Internships connect you with professionals in your field. You can build relationships with mentors, supervisors, and colleagues who can provide guidance, recommendations, and future job opportunities.
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Boost Your Resume: Having internship experience on your resume makes you a more competitive job candidate. It demonstrates your initiative, interest in the field, and acquired skills.
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Potentially Land a Job: Sometimes, internships can lead directly to full-time job offers. The company may be impressed with your work and offer you a position after graduation.
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Increased Confidence: Completing a successful internship can boost your confidence in your abilities. You’ll gain a sense of accomplishment and better understand your strengths and weaknesses in a professional setting.
