Summary
Launch your IT career with a leading consulting firm! This internship with AlixPartners’ IT Service Desk offers a valuable opportunity to gain hands-on experience in supporting a fast-paced professional environment. You’ll collaborate with a knowledgeable team, providing technical support and troubleshooting solutions for AlixPartners’ employees across the globe.
Qualifications
- Currently enrolled in a bachelor’s degree program in Information Technology, Computer Science, or a related field (freshman, sophomore, or junior level considered).
- Strong problem-solving and analytical skills with a passion for technology.
- Excellent communication, interpersonal, and customer service skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) is essential.
- A basic understanding of computer hardware, software, and networking concepts is preferred.
Responsibilities
- Provide first-line technical support to AlixPartners’ employees via phone, email, and in-person assistance.
- Troubleshoot technical issues related to hardware, software, network connectivity, and other IT-related problems.
- Document and escalate complex issues to senior IT personnel for resolution.
- Maintain accurate records of service requests and resolutions.
- Learn about IT service desk procedures and best practices.
- Gain exposure to AlixPartners’ technology infrastructure and internal systems.
Benefits
- Gain valuable real-world experience in a dynamic and global consulting firm.
- Develop and refine your technical support and customer service skills.
- Learn from industry professionals about IT service desk operations and best practices.
- Network with IT professionals and gain insights into the consulting industry.
- Build your resume and enhance your candidacy for future IT careers.
- (Optional) Competitive hourly wages or stipend.
Location
New York, NY.
Deadline: Unspecified.
