Summary:
Unleash your hospitality spirit with the Inn at Bay Harbor’s engaging Front Desk Internship! Dive into the heart of guest service, crafting memorable experiences while developing essential hospitality skills. From welcoming arrivals to handling reservations, contribute to the resort’s vibrant atmosphere and make a lasting impression on every guest.
Qualifications:
- Enthusiastic and passionate about delivering exceptional customer service.
- Strong communication, interpersonal, and problem-solving abilities.
- Detail-oriented and organized, with a knack for multitasking.
- Proficient in basic computer skills and guest management systems.
- Ready to work flexible hours, including weekends and holidays.
- A genuine desire to learn and contribute to a dynamic team environment.
Responsibilities:
- Welcome guests warmly and efficiently, creating a positive first impression.
- Check guests in and out, handling registration, payment, and key management.
- Answer guest inquiries and provide information about the resort and surrounding area.
- Anticipate guests’ needs and resolve their concerns promptly and professionally.
- Maintain accurate records and reports related to guest stays and transactions.
- Assist with other front desk tasks as assigned, such as housekeeping requests and reservations.
- Adhere to company policies and procedures, ensuring guest safety and satisfaction.
Benefits:
- Gain valuable hands-on experience in a world-class resort setting.
- Develop essential hospitality skills sought after in diverse career paths.
- Hone your communication, interpersonal, and problem-solving abilities.
- Network with experienced professionals and build valuable industry connections.
- Enjoy access to resort amenities and discounts on lodging and dining.
- Enhance your resume and gain a competitive edge for future hospitality careers.
- Earn a competitive hourly wage and potential for future opportunities.
Location:
The Front Desk Internship is offered at the Inn at Bay Harbor in beautiful Petoskey, Michigan, nestled on the shores of Little Traverse Bay.