“UNU” stands for United Nations University , is an international community of scholars engaging in policy oriented research, capacity development and dissemination of knowledge, furthering the purposes and principles of the Charter of the United Nations. Its mission is to contribute, through research and capacity building, to efforts to resolve the pressing global problems that are the concern of the United Nations and its Member States. Apply for an end-user support associate at United Nations University.
United Nations University has been a premier research institute for impartial research on human survival, conflict prevention, sustainable development and welfare. With more than 400 researchers in 12 countries, UNU’s work spans the 17 Sustainable Development Goals, generating policy-relevant knowledge to effect positive global change. UNU maintains more than 200 collaborations with UN agencies and leading universities and research institutions across the globe.
What are the advantages come with being employed at UNU :
- Engaging in meaningful work has the power to positively impact deserving individuals.
- Empowering Youth by providing them with the necessary tools and skills for advancing in their careers
- Promoting diversity in gender and culture to support the strength of the team.
Job Details:
Job Title: End-User Support Associate Unit: United Nations University Job Place: Germany Deadline: 21, January , 2024
Education & Qualifications Requirements:
Here’s a revised version of the Education & Qualifications Requirements for the End-User Support Associate position at UNU:
Education:
- Minimum: Diploma of secondary education or equivalent qualification.
- Preferred: Secondary education (high school/vocational school) with coursework or certifications in:
- Microsoft Windows (Windows 7/10/11)
- Microsoft Office Suite (Office 2010 or later versions, including Office Online)
- IT service management frameworks, such as ITIL v3 or v4
Experience:
- Minimum:
- At least 2 years of experience providing IT service desk support to end users in an international environment.
- Preferred:
- Experience working with UN rules and regulations concerning administration, finance, and procurement.
- Experience working within the United Nations system is a plus.
Skills & Abilities:
- Technical Skills:
- Proficient in administering and troubleshooting Microsoft Windows and Microsoft Office applications.
- Working knowledge of IT service management methodologies, preferably ITIL.
- Soft Skills:
- Excellent communication and interpersonal skills, both written and oral.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong problem-solving and analytical skills.
- Excellent organizational and time management skills.
- Languages:
- Fluency in written and spoken English is required.
- Knowledge of another official UN language (French, Spanish, Arabic, Chinese, Russian, or German) is a desirable asset.
Key Responsibilities:
- Provide comprehensive IT support to UNU personnel, addressing their technical needs and resolving issues efficiently.
- Manage service administration tasks related to end-user support systems and tools.
- Perform basic desktop administration duties as assigned.
- Be prepared to take on additional responsibilities as directed by your supervisor.
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