Description:
Join The Restaurant Store, a rapidly growing company and one of Pennsylvania’s fastest-growing businesses! We are actively seeking talented individuals with excellent communication skills and a strong commitment to delivering exceptional hospitality to join our expanding team as Customer Solutions Operations Interns.
As an intern in this role, you will have a unique opportunity to contribute to our company’s growth and play a vital role in building and maintaining customer loyalty. You will be responsible for meeting the purchasing needs of food service professionals worldwide, making a significant impact on our business.
At The Restaurant Store, we value the importance of exceptional communication skills and a dedication to providing outstanding hospitality. As a Customer Solutions Operations Intern, you will have the chance to develop and refine these skills while working closely with our team of professionals.
This internship will provide you with hands-on experience in a dynamic and thriving organization. You will gain valuable insights into the operations of a rapidly growing company and have the opportunity to make a real impact on our success.
Don’t miss out on this exciting opportunity to be part of our team. Apply now to join The Restaurant Store as a Customer Solutions Operations Intern and be a part of our continued growth and success!
Qualification:
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- Exhibit a genuine passion for supporting and promoting the growth of restaurant businesses.
- Display a strong aptitude for learning and problem-solving, even in high-pressure situations with competing priorities.
- Capable of effectively working both independently and collaboratively within a team environment.
- Possess a strong work ethic, demonstrating dedication and commitment to tasks and responsibilities.
- Deliver exceptional communication skills, both verbal and written, to effectively interact with customers and colleagues.
- Preferably have completed some college coursework, demonstrating a commitment to education.
- Bring a driven ambition to excel within one of Pennsylvania’s fastest-growing companies.
Responsibilities:
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- Provide prompt, accurate, and friendly solutions to customers, aiming to foster customer loyalty and drive increased sales.
- Listen attentively to customer issues, analyze their concerns, and offer strategic solutions.
- Ensure customers have the most up-to-date information regarding their order status.
- Effectively communicate product or service issues within the Customer Solutions department and other relevant departments.
- Cultivate a team-oriented environment by maintaining a positive and professional demeanor in all internal and external communications.
- Adapt to changes and remain flexible as the company continues to grow.
- Demonstrate initiative and strategic thinking to position The Restaurant Store as an industry leader in online food service.
- Gain a comprehensive understanding of the food service industry and the products we offer.
- Engage with customers via email and chat, assisting them with order status inquiries and providing product support.
- Guide customers through the website, offering online shopping assistance and product recommendations.
- Utilize data analysis to support Customer Service operations.
- Manage communication with stores to deliver quick and efficient solutions.
- Develop content to support Customer Service training initiatives.
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Benefits:
- Matching contribution for 401(k) retirement savings plan.
- Employee Assistance Program to provide support and resources.
- Company discounts available to all employees.
- Access to fitness facilities located on-site.
- Offices that welcome dogs and are pet-friendly.
Location:
The internship can be conducted in Lancaster, Pennsylvania , USA.