Customer Experience Intern

Summary:

The Port Authority of New York and New Jersey offers a rewarding Spring/Summer internship opportunity to join their PATH (Port Authority Trans-Hudson) team within Passenger Services & Customer Experience. This program allows you to gain valuable experience in the fast-paced world of public transit, while directly contributing to enhancing the passenger experience.

Qualifications:

• Currently enrolled in an undergraduate or graduate program (program completion expected by Fall 2024).
• Strong customer service skills with a focus on friendliness, patience, and clear communication.
• Ability to work effectively in a team environment and collaborate with diverse personalities.
• Excellent written and oral communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) is required.
• A genuine interest in public transportation and a desire to improve the rider experience (a plus).

Responsibilities:

 (May vary depending on the internship phase):

• Spring (Start date: April/May, duration: until May 30th, approx. 10-20 hours/week):
  • Assist with tasks related to the rollout of a new fare collection system (e.g., developing customer communications).
  • Analyze and maintain ridership data to identify areas for revenue improvement.
• Summer (Start date: May 30th, duration: until August 23rd, approx. up to 36.25 hours/week):
  • Assist in planning, organizing, and implementing friendly in-person customer service initiatives.
  • Respond to passenger inquiries and assist with navigating the PATH system.
  • Contribute to research and recommendations for streamlining customer service processes.
  • Assist with analyzing customer feedback to identify areas for improvement.

Benefits:

• Gain valuable experience in the public transportation industry, specifically passenger services.
• Develop strong customer service and interpersonal skills through real-world interaction with riders.
• Learn about fare collection systems and revenue management within a large public transit agency.
• Contribute to projects that directly impact the daily lives of PATH commuters.
• Network with industry professionals and potentially build connections for future career opportunities.
• Earn a competitive hourly wage (salary information not publicly available, but Port Authority internships typically offer wages within a range).

Location:

The internship will be located at the Journal Square Transportation Center in Jersey City, New Jersey. Some virtual workdays may be possible.

Deadline:

May 30th.

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